Just use the contact form, and we will try to get back to you as soon as possible.

Just drop us a line using the contact form and select "Lost Password" as the subject. Please provide us with the e-mail address you used when you signed up, or some other info which might help us out.

The easy answer would be download the VLC media player, it works on all platforms and is free! The .mrk videos posted are of very high resolution, thus if the video gets choppy it most likely means that your computer might not be fast enough or is lacking memory. Try closing all other applications that are running and try again.

IE has made some positive strides with version 7 and 8, however, it is still not fully standard compliant. Additionally, we extensively use WebKit extensions which Microsoft does not support. Let's have a look at a comparison of the different ways browsers are rendering a page on our site. As you can see Chrome and Safari offer the best results, with Firefox only missing the round corners effect on the thumbnails. IE8 only renders the site in a blocky form and is missing transparency in the menus. Consequently, we would highly recommend using Chrome or Safari to view our site.

Picking the appropriate thumbnail size was a crucial decision. The goal was simple, preserve a fast browsing experience, this translates to small file sizes. Currently each preview image is only 3-4kb, which allows us to load a few hundred per page without too much of a delay.

We are working on dedicated versions of the site for both platforms. Once they are released we will make sure you know about it!

Providing thumbnails was the number one concern when we began working on the relaunch, so we are quite happy to declare that we finally have them, but how do you access them exactly? Well you have two convenient options:

1. In the top navigation menu click: About > Thumbs On/Off.
2. Or you can use a keyboard shortcut:
   
   • In Windows:
     1. Chrome: Alt+1
     2. Firefox: Shift+Alt+1
     3. Internet Explorer: Not working
   • In Mac OSX:
     1. Chrome: Alt+1
     2. Safari: Ctrl+Alt+1
     3. Firefox: Not working

We recommend using a browser plugin that allows you to pick specific files such as DownThemAll. We will be releasing a new version of the .zip download feature soon, but due to large bandwidth usage, it will only be available to subscribers.

Let's say you are searching for Megan Fox, and FOX events appear in the results. If you want to get rid of them, just use quotation marks to limit the results, example: "Megan Fox".

Just leave the search box blank and click the search button.

The public folder search will include older sample images that are not included in the standard /public/ directory. For example, if you search for "Victoria Justice" you will get 25 more older images which are not shown in the basic /public/ directory. You may also view all of the older images by going here http://purelymag.com/public/index.php?dir=old.